Services

At The Scarlett Group, we offer a full suite of managed IT services designed to streamline your operations, enhance productivity, and keep your systems secure. Our expert team is dedicated to providing tailored solutions that align with your unique business needs. Whether you're a small startup or a large enterprise, we have the expertise and resources to support your technology requirements.

Managed IT Services 

Our comprehensive managed IT services are designed to take the burden of IT management off your shoulders, allowing you to focus on your core business operations. We provide:

• Service Desk Support: 
• 24/7/365 device monitoring: We keep a constant watch on your devices to ensure they are running smoothly and identify any potential issues before they cause downtime. 
• Advanced endpoint protection: Our cutting-edge security solutions protect your devices from malware, viruses, and other cyber threats. 
• Microsoft management: We handle all aspects of your Microsoft environment, from updates and patches to user management and support. 
• Patch management: We ensure all your software and applications are up-to-date with the latest security patches and bug fixes. 
• PC/laptop health screening: We regularly assess the health of your computers to prevent performance issues and extend their lifespan. 
• Device support: Our team is available to troubleshoot and resolve any issues with your devices, minimizing downtime and ensuring your staff can work efficiently. 
• Application management: We handle the installation, configuration, and management of your business-critical applications. 
• Flat rate per month per device: Our simple, straightforward pricing model makes budgeting for IT support easy and predictable. 
• US-based support team available 5 days a week: Our friendly, knowledgeable support staff is here to help you Monday through Friday, ensuring prompt assistance when you need it. Learn more about our Service Desk Support
• Remote Management and Monitoring: 
• Industry-leading monitoring for all IP-enabled devices: We use the latest tools and technologies to monitor your entire IT infrastructure, from servers and workstations to network devices and printers. 
• Single comprehensive console: Our centralized management console provides a complete overview of your IT environment, making it easy to identify and address issues quickly.
• Proactive monitoring of networks and devices: We don't wait for problems to occur – we actively monitor your systems to prevent downtime and ensure optimal performance. 
• Alerts for warnings or failures: If any issues are detected, our team is immediately notified, allowing us to take swift action to resolve the problem before it impacts your business. Discover the benefits of our Remote Management and Monitoring

Technology as a Service (TaaS) 

With our TaaS program, you can enjoy access to the latest technology without the burden of high upfront costs and ongoing maintenance. Our TaaS solution includes:

• Enterprise-quality hardware, software, licensing, warranties, and support: We provide top-of-the-line technology solutions from leading vendors, ensuring your business has the tools it needs to succeed.
• Low monthly fee per device: Our affordable, predictable pricing model makes it easy to budget for your technology needs.
• Hassle-free maintenance: We handle all aspects of technology maintenance, from updates and patches to repairs and replacements, so you can focus on your business.
• Fast replacement of failed devices: If a device fails, we'll replace it quickly to minimize downtime and keep your business running smoothly.
• Eco-friendly decommissioning of end-of-life equipment: When it's time to retire old devices, we'll handle the disposal in an environmentally responsible manner. Learn how TaaS can benefit your business

Cloud Services

We offer a range of secure, reliable cloud solutions to help your business take advantage of the latest technology trends and stay competitive in today's digital landscape.

• Virtual server infrastructure through premier providers like Azure and AWS: We partner with the world's leading cloud providers to offer robust, scalable virtual server solutions that can grow with your business.
• Hosted applications: We can host your business-critical applications in the cloud, providing secure, reliable access from anywhere, at any time.
• Desktop as a Service (DaaS): 
• Benefits of virtual desktops: Our DaaS solution provides all the benefits of traditional virtual desktops, including improved flexibility, mobility, and security. 
• Improved security: By hosting desktops in the cloud, we can ensure they are always protected with the latest security updates and best practices. 
• Easier management: With DaaS, we can manage all your desktops from a central location, making it easy to deploy updates, troubleshoot issues, and ensure consistency across your organization. 
• Cost savings: DaaS eliminates the need for expensive hardware and reduces the burden on your IT staff, resulting in significant cost savings over time. Explore our Cloud Services offerings

Office 365 Administration 

As a Microsoft Gold Partner, we have the expertise to help you get the most out of your Office 365 investment. Our Office 365 administration services include:

• Deployment of your Office 365 solution: We'll handle the setup and migration of your Office 365 environment, ensuring a smooth transition with minimal downtime.
• Ongoing management: Our team will handle all aspects of your Office 365 environment, from user management and permissions to security and compliance.
• Ensuring continuity, security, and consistency for your users: We'll work to ensure your Office 365 environment is always available, secure, and consistent, providing a seamless experience for your users. Learn more about our Office 365 Administration services

Disaster Recovery & Business Continuity 

Our disaster recovery and business continuity solutions are designed to keep your business running, no matter what. We provide:

• Continuous backup: We use industry-leading backup solutions to continuously protect your critical data and systems, ensuring you can quickly recover from any disaster.
• Fast recovery for your computers, network, and data: In the event of a disaster, we'll work quickly to restore your systems and data, minimizing downtime and ensuring your business can continue to operate.
• Partnership with Datto for industry-leading solutions: We've partnered with Datto, a leader in disaster recovery and business continuity, to provide the most reliable, effective solutions for protecting your business. Ensure your business continuity with our Disaster Recovery solutions

Network Design & Implementation 

A well-designed, reliable network is the foundation of any successful business. Our experienced network engineers will:

• Design and implement smart, reliable network solutions: We'll work with you to design a network that meets your specific business needs, ensuring optimal performance, security, and scalability.
• Tailor to your long-term goals and objectives: We take a long-term view of your business, designing a network that can grow and evolve with your organization.
• Optimize your network performance to drive business success: By continuously monitoring and optimizing your network, we can ensure it is always performing at its best, driving your business forward. Learn how our Network Design & Implementation services can help your business

Infrastructure & Compliance Assessments 

Ensuring your technology infrastructure meets industry standards and regulations is critical for any business. Our Infrastructure & Compliance Assessments will:

• Evaluate your current state: We'll conduct a thorough assessment of your current technology infrastructure, identifying strengths, weaknesses, and areas for improvement.
• Identify risks: Our team will pinpoint any potential risks or compliance issues, providing recommendations for remediation.
• Provide a roadmap for improvement: Based on our findings, we'll develop a clear, actionable plan for optimizing your infrastructure and ensuring compliance with relevant standards and regulations. Learn more about our Infrastructure & Compliance Assessments

At The Scarlett Group, we're committed to providing the highest quality managed IT services to help your business thrive. Contact us today to learn more about how we can support your technology needs and drive your business forward.